Terms & Conditions

I. Introductory Provisions, Service Provider Data

1.1.

These General Terms and Conditions (hereinafter: “GTC”) set forth the conditions of private road passenger transport services provided by PrivateChauffeursService.com as service provider (hereinafter: “Service Provider”) for a fee, on a non-scheduled basis, fulfilled upon individual order.

The provisions of the GTC extend to all legal relationships established between the Service Provider and the Client, unless the parties agree otherwise in writing.

By placing an order, the Client automatically acknowledges and accepts the provisions set forth in these GTC.

1.2. Service Provider Contact Details:

• Service Provider name: PrivateChauffeursService.com
• Customer service e-mail: info@privatechauffeursservice.com
• Phone: +3619017366
• Website: http://www.privatechauffeursservice.com

1.3. Geographical Scope:

The Service Provider primarily provides private chauffeur services in Budapest and Hungary, and based on the Client’s individual requirements, also in international routes — particularly towards neighbouring countries (Vienna, Bratislava and other Central European destinations). The exact route and destination shall be determined in each case based on the individual order and confirmation.

1.4. Applicable Law:

Hungarian law shall govern these GTC and the legal relationships of the Service Provider. The parties agree to the jurisdiction of Hungarian courts for the resolution of disputes.

II. Definitions

2.1. Client: a natural or legal person who enters into a contract with the Service Provider, regardless of whether they themselves travel.

2.2. Passenger: a natural person travelling in the Service Provider’s vehicle.

2.3. Responsible Client: the Client who bears legal and financial responsibility for the conduct of all passengers, any damages caused, and ensuring the conditions of performance.

2.4. Chauffeur / Driver: the Service Provider’s dedicated private chauffeur.

2.5. Black Executive Fleet: premium-category, black-coloured vehicles (Mercedes-Benz S-Class, V-Class, VIP Sprinter, Sprinter). Upon special request, these regulations may also extend to other vehicle categories/types.

2.6. Fare: the consideration for the service; does not include separate charges/surcharges under the GTC.

2.7. Commenced Time Unit: every commenced hour measured from the exact time of service commencement.

2.8. Waiting Time: the chauffeur’s availability outside of actual driving.

2.9. No-show: the client/passenger fails to appear at the agreed time and does not cancel in the prescribed manner.

2.10. Force Majeure: an unforeseeable, unavoidable external cause (natural disaster, official closure, strike, epidemic, international conflict, etc.).

2.11. Damage / Contamination: contamination, damage, functional or aesthetic deterioration of any part of the vehicle.

2.12. Right to Refuse Service: the Chauffeur’s right to refuse commencement or continuation of the trip for safety or quality reasons.

III. Legal Framework

3.1.

The legal relationship between the parties shall be governed in particular by the following legislation (in the version in force at any given time):

• Act XLI of 2012 on Passenger Transport Services
• Act V of 2013 (Civil Code)
• Government Decree 176/2015 (VII. 7.) on road passenger transport by car for a fee
• Regulation (EC) No 561/2006 (driving and rest periods)
• Decree 1/1975 (II. 5.) KPM-BM (Road Traffic Rules)
• EU 2016/679 (GDPR) and Act CXII of 2011 (Info Act)
• Rules applicable to consumer and distance contracts — where applicable

3.2.

Should any provision conflict with mandatory legislation, the mandatory rule shall prevail; the remaining parts of the GTC shall remain in force.

IV. Scope of Services, Content and Exclusions

4.1. Scope of Services:

• Airport transfer (BUD — Budapest Liszt Ferenc International Airport)
• Private urban transfer (Budapest)
• Intercity and international transfer (e.g. Vienna, Bratislava)
• Event and conference transfer
• Customised chauffeur service on pre-arranged routes and schedules
• Small group passenger car, minibus and coach transport

4.2. Premium Standard:

All services of PrivateChauffeursService.com are delivered in accordance with the standards of punctuality, discretion, safety and English/Hungarian language communication.

4.3. Exclusions (not part of the service):

Concierge services, patient transport, standalone parcel delivery/logistics, airport “porter service”, passport and document courier, official administrative services.

V. Ordering, Conclusion of Contract, Confirmation

5.1. Conclusion of Contract:

a) Orders may only be placed in writing, by e-mail to info@privatechauffeursservice.com.

b) The Service Provider’s confirmation shall only be made in writing, by e-mail from info@privatechauffeursservice.com.

c) The contract is concluded upon confirmation; the GTC in force at the time of performance shall be binding.

5.2. Mandatory Data to be Provided:

• Name, phone number, e-mail
• Pick-up address and specifications
• Destination address and specifications
• Date, time
• Number of passengers
• Vehicle category
• Special needs (child seat, reduced mobility, extra luggage)
• Flight number for airport transfers
• Exact vessel name for cruise/boat transfers
• Quantity and dimensions of luggage

5.3.

The Service Provider is entitled to refuse an order if the conditions cannot be fulfilled (e.g. capacity shortage, safety risk).

5.4.

Individual contract: the parties may deviate from these GTC in writing; deviations are only valid in writing.

VI. Pricing, Surcharges and Payment Terms

6.1. Pricing Principles

The fares applied by PrivateChauffeursService.com are based on predetermined, transparent pricing, the purpose of which is to maintain premium service standards and to provide the Client with a predictable cost structure.

The base fare includes: distance travelled, the full duration of the service, justified waiting time, road tolls, Meet & Greet service (where applicable), VAT and all other public charges.

Additional charges may apply separately: parking fees (costs incurred on site that cannot be precisely calculated in advance), and costs of additional vehicle or luggage transport necessitated by the Client’s fault.

6.2. Effective Base Rates (2026)

The effective base rates applied by PrivateChauffeursService.com from 1 March 2026 are available on the Service Provider’s website (privatechauffeursservice.com). Prices are indicative; the final fee shall in all cases be fixed in the written confirmation. For larger-volume, multi-day or regular orders, individual pricing arrangements and discounts are available, which may only be enquired about in writing at info@privatechauffeursservice.com.

6.3. Peak Period Pricing

The Service Provider reserves the right to apply pricing different from the base rates during peak periods, particularly during the following events and periods:

• Christmas and New Year period
• Easter, Whitsun
• All public holidays (both international and Hungarian)
• Major sports events (UCL Final, Formula 1 Hungarian Grand Prix, Judo World Championship, MotoGP, FINA, etc.)
• International or city-wide major events
• Politically significant events

6.4. Hourly Rate Service Rules

Hourly rate service is available exclusively within the administrative boundaries of Budapest. Every booking includes +1 logistics hour (for vehicle dispatch and return), for example: a 6-hour booking = 6 hours of active service + 1 logistics hour, i.e. 7 hours are payable.

The hourly rate includes: road tolls, Meet & Greet service, all taxes.

In case of overrun, the fee for commenced additional hours varies by category: E-Class, V-Class and Sprinter: €80; VIP Sprinter and S-Class: €120 per commenced hour.

6.5. Supplementary Rules for Airport Transfers

Arrival transfer (from airport to city):

A parking fee of EUR 12 shall be charged, which includes a maximum of 1 hour of waiting time following landing. Waiting beyond one hour shall be payable on site according to the current tariff schedule of BUD Airport.

Departure transfer (from city to airport):

A parking fee of EUR 3 shall be charged, which includes a maximum duration of 5 minutes and unloading of luggage.

6.6. Luggage Capacity

Luggage may not be placed in the passenger compartment, except for hand luggage. Luggage capacity varies by vehicle category; if the quantity of luggage exceeds the vehicle’s capacity, a separate vehicle or luggage transport is required, the organisation and cost of which shall be borne by the Client.

6.7. Payment Terms

The services of PrivateChauffeursService.com may only be used with advance payment.

Accepted payment methods: card payment, bank transfer. For orders placed within 72 hours, only card payment is accepted.

In case of late payment, the service may be refused. A handling fee shall be charged for refunds: 5% of the booking value, but a minimum of EUR 200, which covers bank costs and administrative charges.

6.8. Invoicing

The Service Provider shall issue invoices exclusively in electronic form, in Hungarian or English, as requested by the client.

6.9. Late Payment

In case of late payment, the Service Provider is entitled to charge late payment interest, enforce collection costs, and suspend further services.

VII. Cancellation, Modification, No-Show

7.1. General Rules

All deadlines shall be calculated relative to the confirmed pick-up time (Europe/Budapest time zone). Cancellation is only valid by e-mail (info@privatechauffeursservice.com). Cancellations submitted by phone, SMS, WhatsApp, Social Media or any other channel are not valid.

The cancellation e-mail must contain: booking reference, Client’s name, pick-up time and location, vehicle category, and a clear cancellation statement.

7.2. Cancellation Tiers by Vehicle Category

7.2.1. Passenger Cars (max. 3 persons) — S-Class and similar

72 hours or more in advance: 100% refund; 48–72 hours: 50%; less than 48 hours or No-show: no refund.

7.2.2. Minibuses — V-Class, Sprinter and similar

7 days in advance: 100%; 3–7 days: 50%; less than 3 days or No-show: no refund.

7.2.3. VIP Sprinters and Coaches

3 weeks or more in advance: 100%; 2–3 weeks: 50%; less than 2 weeks or No-show: no refund.

For complex, multi-day orders, individual regulations shall apply. Cancellations shall be assessed on a per-day, itemised basis, per vehicle category.

7.3. Peak Periods (Stricter Rules)

During peak periods (public holidays, sports events, high season May 1 — October 31), the following rules shall apply:

30 days or more in advance: 100%; 20–29 days: 50%; 0–19 days or No-show: no refund.

7.4–7.10. Further Rules

Cancellation of airport transfers, flight cancellations, modification requests, recalculation of discounted group bookings, force majeure situations, refund method (by original payment method, within 30 working days), and the consequences of No-show (retention of 100% of the fee + additional costs) shall be applied in a manner analogous to the rules described in the original document, via the contact details of PrivateChauffeursService.com.

Free modification: at least 72 hours before the pick-up time, in writing to info@privatechauffeursservice.com. Modifications within 72 hours are capacity-dependent, and the Service Provider is entitled to issue a new quotation.

VIII. Waiting, Pick-up, Delay

8.1. Airport:

Base waiting fee (€12): 60 minutes following landing. After 60 minutes: payable on site according to BUD Airport’s current tariff. Failure to appear and failure to notify of delay: qualifies as a no-show event, 100% of the fee shall be charged.

8.2. Urban/Intercity:

Grace period: 60 minutes or the 60th minute before the end of the pre-paid time window. Without notification, the chauffeur is entitled to leave the location, and 100% of the fee shall be charged. In case of notified waiting, the chauffeur shall remain available within the paid time window; overtime shall be charged from the end of the time window.

IX. Passenger Conduct, Exclusion, Liability Rules

9.1. Mandatory Conduct Rules:

Courtesy, safety cooperation, zero tolerance for aggression, harassment, discrimination, smoking/vaping, contamination. Requirement: appropriate personal hygiene, clean clothing.

9.2. Service may be refused in particular for:

• Alcohol/drug influence
• Aggression, harassment
• Incitement to illegal activity
• Refusal of safety rules
• Vandalism, contamination
• Indecent behaviour, inadequate personal hygiene

9.3.

The Client shall be jointly and severally liable for the actions of passengers, for damages caused by them, and for non-payment.

X. Luggage, Special Needs, Child Seat, Reduced Mobility

The Client is obliged to truthfully declare the quantity of luggage at the time of booking. Oversized items may only be transported with prior written notification. The passenger is obliged to continuously supervise their valuables; the Service Provider shall not be liable for unattended items.

Child seat/booster seat may be provided upon prior written request. In case of reduced mobility, prior consultation is mandatory; the Service Provider may refuse performance if safe transport cannot be guaranteed.

XI. Multi-day Bookings, Availability, Accommodation and Meals

For multi-day bookings, the Client is obliged to provide the conditions for the chauffeur’s rest (schedule, accommodation, secure parking). Accommodation must include half-board; confirmation must be sent 72 hours before the service.

XII. Driving and Rest Periods (Safety)

PrivateChauffeursService.com applies the principles of Regulation (EC) No 561/2006 as an internal standard in the interest of road safety. If the requested route would jeopardise compliance with rest periods, the Service Provider is entitled to: refuse performance, provide a second chauffeur (at double rate), or propose a modified schedule.

XIII. Damages, Contamination, Cleaning, Penalties

The Client and passenger(s) shall be jointly and severally liable for any damage to and contamination of the vehicle. The Service Provider is entitled to request immediate damage settlement and to suspend continuation of the service until settlement.

The damage and cleaning fees set out in the GTC are minimum amounts, which may be increased based on actual damage, repair and lost operating time. In the event of damage, a report shall be prepared, with photographic and/or video documentation.

XIV. Liability, Limitation of Liability, Service Limitations

Due to the nature of road passenger transport, minute-precise travel times cannot be guaranteed. The Service Provider shall not be liable for delays caused by traffic conditions, weather, official measures, third-party conduct or causes arising within the Client’s sphere.

The Service Provider shall be liable for: intentional or grossly negligent damage caused by the chauffeur, and for damages arising from technical defects of the vehicle (where attributable to the Service Provider).

XV. Data Management, Dashcam, Confidentiality

PrivateChauffeursService.com processes personal data in accordance with the GDPR and applicable Hungarian legislation. A detailed Data Protection Notice is available on the privatechauffeursservice.com website.

Data processed:

Identification and contact data, trip organisation data, special requirements, billing data, complaint handling data, security dashcam footage.

Legal bases:

Performance of contract, legal obligation (invoicing), legitimate interest (security, quality improvement), voluntary consent (marketing).

Retention periods:

Accounting data 8 years; booking data 5 years; dashcam footage 30 days (except in case of legal dispute).

The Service Provider and its staff are bound by confidentiality with regard to all personal, business or confidential information relating to the Client.

XVI. Complaint Handling, Dispute Resolution, Jurisdiction

Complaints may only be submitted in writing: legal@privatechauffeursservice.com. Deadline: 7 calendar days from the performance of the service. The Service Provider shall provide a substantive response within 30 working days. Out-of-court dispute resolution (mediation): 14-day negotiation period. Jurisdiction: Hungarian law, courts of Budapest.

XVII. Rights of the Client and Passengers, Quality Guarantees

The Client and passengers are entitled to: the right to fair and professional treatment, respect for discretion and privacy, equal treatment, the right to a safe and impeccable vehicle, the right to accurate information and confirmation, and the right to file complaints and fair settlement.

PrivateChauffeursService.com does not discriminate on the basis of age, origin, gender, religion, gender identity, sexual orientation, nationality or any other protected characteristic.

XVIII. Territorial Access Restrictions, Permits and Special Zones

The Client acknowledges that certain urban, historical or specially protected areas may be subject to access restrictions. The Service Provider is entitled to suggest an alternative point in the absence of a permit.

XIX. Special Rules for Major Events

The Client acknowledges that during major international events (Formula 1 Hungarian Grand Prix, UEFA Champions League Final, Judo World Championship, etc.) PrivateChauffeursService.com may apply different, stricter booking, payment and cancellation conditions. The applicable conditions shall in all cases be set out in the quotation/confirmation.

During events, vehicle capacity is limited; a booking shall only become final upon receipt of the full amount or the prescribed deposit (first-paid, first-served).

XX. Final Provisions

20.1. Publication of the GTC:

These General Terms and Conditions are available on the privatechauffeursservice.com website.

20.2. Amendment of the GTC:

The Service Provider is entitled to unilaterally amend these GTC. Amendments shall only apply to newly created bookings. The GTC in force at the time of confirmation shall apply to already confirmed orders.

20.3. Partial Invalidity:

Should any provision be deemed invalid, this shall not affect the validity of the remaining provisions.

20.4. Entire Agreement:

The full content of the legal relationship shall be constituted jointly by these GTC, the written confirmation and any individual agreement.

20.5. Governing Language:

The Hungarian version of these GTC shall prevail. The English and other language versions are for information purposes only.